About the LOG Helpdesk

This helpdesk is meant for formal support request, replacing the former email-based support going through LogCos, LogCells & Log Support Unit (LSU) technical teams staff. These requests are usually very context-related and/or a specific technical issue. If you believe the answer to your question can be useful for other Logs, that your Log colleagues can help you with it and if you are looking for ideas and options, please ask your question in the Log Community on Sherlog.

With this helpdesk, you can now submit requests, get an overview on all your ongoing requests and their status, ensuring a thorough follow-up, making sure none gets lost and keeping the history of technical support within your project and mission. If you have any question or feedback on this system, please contact [email protected].

What does that mean for you?

Log into the portal in a click & Access your dashboard of support requests

To log into the portal, simply use your MSF credentials.

Field logs sign in on the left, while LogCos, LogCells & LSU members on the right hand side

Field Logs

Once logged in, you will be able to view all the support requests you've submitted or the ones you've been CC'ed in. You can track the currently open requests that are under resolution but also access all the ones that are now closed.

LogCos, LogCells & LSU Technical team members

Once logged in, you will access the support side of the portal which gives you an overview on all the open and closed support requests you’re included in. 

Whether they are created via email or via the portal, you will be automatically looped in all support requests that have been initiated from your overseeing projects and mission(s). All these support requests will be listed in your dashboard.

This means that won’t lose track of any support request and that, if necessary, you can join the conversation or take action (assign it to someone, resolve it, reply to the requester).

Typical view for the LogCo in DRC

We’ve minimized the amount of email notifications you’ll be receiving from the system; you will only be notified if someone requests your attention by specifically mentioning you in a request.